Return & Refund Policy

Return & Refund Policy – Whaitiria

We want you to love what you ordered.
If something isn’t right, we're here to help.

📦 Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Returned within 14 days of receiving your order

• In unused condition, unworn, unwashed, and in original packaging

• With all tags attached

Items that do not meet these criteria may not be eligible for a refund.

🚫 Non-Returnable Items

The following items are non-refundable:

• Final sale or clearance items

• Underwear, swimwear, and socks (due to hygiene reasons)

• Items damaged due to customer misuse

💰 Refund Process

Once we receive and inspect your return:

• You will receive an email notification confirming your return status

• If approved, the refund will be issued back to your original payment method within 3–7 business days

• Shipping costs (if applicable) are non-refundable

🔁 Exchange Policy

We currently do not support direct exchanges.
If you wish to exchange an item, please return the original product and place a new order.

📝 How to Start a Return

To initiate a return, please contact our customer service team:

📩 Email: whaitiria@gmail.com
Include:

• Your order number

• Product name(s)

• Reason for return

• Clear photos (if product is damaged or incorrect)

Our team will provide you with the return address and further instructions.

📌 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping method

❗ Important Notes

• Do not return items without contacting us first – unauthorized returns may not be processed

• Whaitiria reserves the right to refuse returns that do not meet the conditions above

Thank you for shopping with Whaitiria.
Your satisfaction is our priority.